Your Privacy Is Our Priority

Introduction & Scope

ek333 ("we", "us", or "the platform") is a trusted online gaming and entertainment service provider in Bangladesh. This Privacy Policy ("Policy") applies to all members and visitors who use ek333's website, mobile version, and related services.

The purpose of this policy is to inform you with full transparency about what information ek333 collects, why it is collected, how long it is stored, and what steps are taken to protect your information.

By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

What Information We Collect

ek333 collects two types of information — information provided directly by you, and technical information collected automatically. Details are explained below:

2.1 Registration & Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Identity Verification & Financial Information

To ensure responsible gaming and keep transactions secure, we may request additional information in specific circumstances:

• National ID (NID) or passport copy
• bKash, Nagad, Rocket, or Upay account number
• Bank account details (applicable for withdrawals)
• Transaction history and amounts

2.3 Automatically Collected Technical Information

When you visit the ek333 website, the following information may be collected automatically:

• IP address and geographic location (at country level)
• Browser type and version
• Device type (mobile / desktop)
• Operating system
• Visit time, session duration, and navigation data
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting, win, and loss history
• Preferred game or sports category
• Bonus usage and wagering activity
• Responsible gaming limits (if set)

Purpose of Information Use

ek333 uses collected information only for the following legitimate purposes and it is not used for any unnecessary or unauthorized purpose:

• Account Management: Completing the registration process, verifying identity, and ensuring secure login.
• Service Delivery: Managing gaming activity, processing deposits and withdrawals, and distributing rewards.
• Security & Fraud Prevention: Detecting and preventing unauthorized account access, financial fraud, and suspicious activity.
• Responsible Gaming: Monitoring addiction risk and, where necessary, imposing limits or intervening.
• Customer Support: Responding to your complaints and questions and resolving issues.
• Regulatory Compliance: Meeting legal obligations and adhering to applicable regulations.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Communications: Sending important account-related notifications and updates.

Information Sharing with Third Parties

ek333 may share your personal information with third parties in limited and specific circumstances. Each case is clearly outlined below:

4.1 Payment Processing Providers

To complete financial transactions, we share necessary information with authorized payment service providers — such as bKash, Nagad, Rocket, Upay, and institutions involved in bank transfers. This information is used solely to verify and complete transactions.

4.2 Technology & Software Partners

We work with game software providers to operate the gaming platform. They can only access data required for service-related purposes.

4.3 Legal Authorities

Information may be disclosed at the request of a court or relevant government authority to meet legal obligations or assist in an investigation.

4.4 What We Do Not Do

• Information is not sold to advertisers.
• Information is not transferred to any unauthorized third party.
• Information is not used for marketing purposes without your consent.

Cookies & Tracking Technology

The ek333 platform uses cookies and similar technologies (such as local storage and session storage). These technologies help improve your browsing experience, maintain your login session, and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functions — login sessions and security verification.
• Functionality Cookies: To remember your preferences — such as language selection or game preferences.
• Analytics Cookies: To analyze website usage and improve services.

5.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

Data Storage & Security

ek333 places the highest importance on the security of your information. We keep your personal information secure using modern technology and strict processes.

6.1 Technical Security Measures

• SSL Encryption: All communication on our platform is secured with SSL/TLS encryption.
• Data Encryption: Stored passwords and sensitive information are secured with industry-standard encryption algorithms.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the system.
• Access Controls: Only authorized personnel can access specific information.

6.2 Data Retention Period

We retain your information for the entire period your account is active. Even after an account is closed, information may be kept for as long as necessary to meet legal obligations or resolve disputes. Transaction records are retained for the period required under financial regulations.

Your Rights & Controls

You have several important rights over your personal information at ek333. Contact us at any time to exercise these rights.

7.1 Right to Access

You can find out at any time what information we hold about you. After receiving your request, we will inform you as soon as possible.

7.2 Right to Correction

If there are any errors in your stored information, you may request a correction. We will make the necessary corrections as quickly as possible.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information that must be retained due to legal obligations may not be deleted immediately.

7.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes, particularly in the case of marketing communications.

7.5 Right to Close Your Account

You may close your ek333 account at any time. To request account closure, email [email protected] or contact us via live chat.

Protection of Minors

ek333 clearly confirms that it is an adult gaming platform intended only for those aged 21 and above. We never intentionally collect personal information from anyone under the age of 18.

If we suspect that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you become aware that a minor is using our platform, please inform us immediately.

Policy Changes & Updates

ek333 may review and update this Privacy Policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A notice will be published on the website.
• Registered email addresses will be notified of the changes.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after changes are made will be considered as your agreement to the revised policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. The ek333 support team provides assistance in both Bengali and English.

We will review your request as soon as possible and take the necessary steps. Your privacy is very important to us and we are committed to operating with transparency at all times.